It’s especially vital residents continue to complain to Gatwick and the CAA, wherever you’re suffering from a step-change in the level or frequency of noise that you’re experiencing, and especially where this has resulted from changes made to flight paths for departing or arriving aircraft in the period 2013 to 2016.
Regarding Route 4 in particular, and as shocked & stunned as we’ve all been that the CAA did not come to its senses in its April 2017 decision, we must not be deflated. We must continually tell decision-makers and influencers how their life-changing decisions affect us, week in week out.
So how to complain?
By going to this Gatwick link http://flighttracking.casper.aero/lgw/complaint/
and filling in the online form you’ll find there.
The form is not particularly user-friendly & many people say is deliberately designed to deter complaints (!). We are going to propose a more user-friendly complaint mechanism to Gatwick, but meanwhile, please persevere with using Gatwick’s current online form as above.
Please note telephone complaint has effectively been withdrawn by Gatwick, and the Route 4 feedback email address (Route4@gatwickairport.com) was immediately withdrawn at the end of the Route 4 ‘evaluation period’ on 26 November 2016.
Another way of making a complaint is to write to this Freepost address:
FREEPOST Gatwick Airport Flight Performance Team
|Write to the CAA:
Andrew Haines, Chief Executive
Dame Deirdre Hutton, Chair
Mark Swan, Group Director, Safety and Airspace Regulation
Civil Aviation Authority
|Write to your MP:
Sir Paul Beresford