Complaining about aircraft noise

It’s especially vital residents continue to complain to Gatwick and the CAA, wherever you’re suffering from a step-change in the level or frequency of noise that you’re experiencing, and especially where this has resulted from changes made to flight paths for departing or arriving aircraft in the period 2013 to 2016.

Regarding Route 4 in particular, and as shocked & stunned as we’ve all been that the CAA did not come to its senses in its April 2017 decision, we must not be deflated.  We must continually tell decision-makers and influencers how their life-changing decisions affect us, week in week out.

So how to complain?

By going to this Gatwick link http://flighttracking.casper.aero/lgw/complaint/

and filling in the online form you’ll find there.

The form is not particularly user-friendly & many people say is deliberately designed to deter complaints (!).  We are going to propose a more user-friendly complaint mechanism to Gatwick, but meanwhile, please persevere with using Gatwick’s current online form as above.

Please note telephone complaint has effectively been withdrawn by Gatwick, and the Route 4 feedback email address (Route4@gatwickairport.com) was immediately withdrawn at the end of the Route 4 ‘evaluation period’ on 26 November 2016.

Another way of making a complaint is to write to this address:

Flight Performance Team
South Terminal
Gatwick Airport
West Sussex
RH6 0NP

Write to the CAA:

Andrew Haines, Chief Executive

Dame Deirdre Hutton, Chair

Mark Swan, Group Director, Safety and Airspace Regulation

Civil Aviation Authority
CAA House
45-59 Kingsway
London
WC2B 6TE

Email:andrew.haines@caa.co.uk

deirdre.hutton@caa.co.uk

mark.swan@caa.co.uk

Write to your MP:

Sir Paul Beresford
Mole Valley Conservatives, 86 South Street, Dorking RH4 2EW

office@molevalleyconservatives.org.uk

Crispin Blunt
83 Bell St, Reigate RH2 7AN

crispinbluntmp@parliament.uk

Sam Gyimah
East Surrey Conservatives
Godstone Road, Lingfield, RH7 6BW

sam@samgyimah.com